Refund policy

Return Policy

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or an exchange.

To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in its original packaging.

Some types of merchandise cannot be returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids, or gases.

Other non-returnable items:

Gift cards Downloadable software Certain health and personal care products

To complete the return, we require a receipt or proof of purchase. Do not return the purchase to the manufacturer.

There are some situations where only partial refunds will be granted: (if applicable)

Books with obvious signs of use CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened. Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error. Any item returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to inform you that we have received the returned item. We will also notify you whether your refund has been approved or denied. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or missing refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Then contact your bank. There is often a delay before the refund is processed. If you have done all of this and still have not received your refund, contact us at

info@sarenie.com Sale or promotional items (if applicable) Only regular-priced items can be refunded. Unfortunately, sale or promotional items cannot be refunded.

Replacement (if applicable) We replace items only if they are originally defective or damaged. If you wish to exchange the item for another of the same type, send an email to info@sarenie.com and ship the item to: Portugal.

Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before delivering it to you, we will send a refund to the gift giver, who will know that you have returned their gift.

Shipping to return the product, it must be shipped to: Portugal.

The shipping costs for returning the item are the responsibility of the customer. Shipping costs are non-refundable. If a refund is received, the shipping costs for the return will be deducted from the refund.

Depending on the place of residence, the time required to receive the replacement product may vary.

If an item worth more than 75 pounds is shipped, it is recommended to use a trackable shipping service or to purchase shipping insurance. We do not guarantee that we will receive the returned item.